Terms of Service

LAST UPDATED · 07 JUL 2026 · TEMPLATE v0.1

1. Eligibility & verification

Membership is open to Vietnamese accommodation businesses holding a valid national 4–5 star rating decision, and to Australian travel businesses holding an ABN (ATIA accreditation recognised). VATIP may verify documents with issuing bodies and may decline or revoke membership where information is inaccurate.

2. Accounts & conduct

Accounts belong to the business, operated by authorised staff. You are responsible for keeping credentials secure. Members must not scrape the directory, harvest contacts for unrelated marketing, misrepresent star rating or accreditation, or use the platform for consumer sales.

3. Member content

You retain ownership of content you upload (photos, rate sheets, descriptions) and grant VATIP a licence to display it on the platform and in network promotion. You confirm you have rights to everything you upload. Rate sheets marked members-only will only be shown to verified members.

4. Deals between members

VATIP Connect facilitates introductions. Contracts, rates, allotments and payments are agreed directly between members; VATIP is not a party to those contracts, does not guarantee performance by any member, and does not handle booking monies.

5. Fees & renewal

Paid plans renew annually and are billed in AUD ex-GST unless agreed otherwise. Renewal reminders are sent 30 and 7 days ahead. Fees for the elapsed period are non-refundable except where required by Australian Consumer Law. Event fees are governed by the specific event terms.

6. Tiers & designation

Paid tiers (Community, Preferred, Signature, Buyer Pro) provide the features described at purchase. The Strategic Partner designation is granted and withdrawn solely at the discretion of the VATIP board, is not for sale, and carries no additional contractual entitlement.

7. Suspension & removal

We may suspend accounts for unpaid fees, credential compromise, or breach of these terms and the member code of conduct — including repeated non-response to inquiries that harms network trust. Where practical we will notify you and allow remedy before removal.

8. Liability & governing law

The platform is provided "as is" for trade facilitation. To the extent permitted by law, VATIP's liability is limited to fees paid in the previous 12 months. These terms are governed by the laws of New South Wales, Australia; members in Vietnam remain subject to mandatory local law.