Privacy Policy

LAST UPDATED · 07 JUL 2026 · TEMPLATE v0.1

1. What we collect

VATIP Connect is a business-to-business network. We collect information you provide when applying for membership and using the platform:

• Business data: property or agency name, star-rating decision number (VN hotels), ABN and ATIA membership number (AU buyers), business address, trade programs, rate documents you upload.
• Contact data: names, work email addresses and phone numbers of trade contacts and team members.
• Activity data: inquiries and message threads, event registrations, profile views, sign-in logs and device information used for security.
• Billing data: plan, invoices and payment status. Card details are processed by Stripe and never stored on our systems.

2. How we use it

We use this information to verify members, operate the directory and inquiry service, run events and famtrips, invoice memberships, keep the network secure, and send service messages. Marketing emails are sent only with consent and always include a working unsubscribe.

3. Sharing & visibility

Your public profile is visible to all visitors. Trade contacts, rate sheets and commission information are visible only to verified members, according to your plan settings. We share data with processors that help us operate the service (hosting, email delivery, payment processing) under contracts, and with authorities where the law requires. We do not sell member data.

4. Cross-border transfer

Because the network connects two markets, data is transferred between Australia and Vietnam and may be hosted with cloud providers in other regions. We apply the same protections regardless of where data is processed, and maintain records of cross-border processing as required by Vietnamese regulation.

5. Retention

Member data is kept while the account is active and for up to 24 months after closure for dispute and audit purposes, unless a longer period is required by tax or corporate law. Unclaimed directory profiles contain only business-public information and are removed on request of the property.

6. Your rights

You may access, correct, export or delete your data, object to marketing, and withdraw consent at any time from Settings or by contacting us. Australian users may complain to the OAIC; Vietnamese data subjects may exercise rights under Decree 13/2023/NĐ-CP.

7. Cookies

We use strictly necessary cookies for sign-in and security, and privacy-friendly analytics that do not track you across sites. We do not use advertising cookies.

8. Contact & complaints

Privacy contact: [email protected] — Level 12, 45 Clarence St, Sydney NSW · 26 Ly Thuong Kiet, Hoan Kiem, Ha Noi.